Complaints Policy and Procedure

We endeavour to provide the best education possible for all our students in an open and transparent environment. We welcome any feedback that we receive from parents, students and third parties, and we accept that not all of this will be positive. Where concerns are raised the School intends for these to be dealt with:

• Fairly
• Openly
• Promptly
• Without prejudice

How to raise a concern or make a complaint 

A concern or complaint can be made in person, in writing or by telephone. They may also be made by a third party acting on behalf on a complainant, as long as they have appropriate consent to do so.

The majority of concerns can be dealt with without resorting to this procedure. In the first instance where you have a concern about:

Educational matters; contact Subject Teacher or Head of Faculty
Pastoral care; Form Tutor or Head of Year
Sanctions; the staff member who initiated the sanction

If the issue remains unresolved, Mrs T Morris, Headteachers PA at tmorris@bishopwand.surrey.sch.uk

 

Stage 2 Complaints Form (please see the Complaints Policy and Procedure for details of Stage 2 on page 6)